We look forward to welcoming you to the Craig and Streight family when you begin your orthodontic treatment. From the moment you walk in our doors and sitting in the chair for the first time to the final reveal of your straight, beautiful smile, you’re promised the highest quality of customer service and care.

Our policy is to provide you with the best customer service and the best experience you’ve ever had in a doctor’s office. Read more below about some of our office policies, and feel free to contact your local office with any questions you might have!


Your scheduled appointment time has been reserved specifically for you. We request 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. We get it, life happens! If you know you will miss an appointment, be late to an appointment, or you realize you missed your appointment, just call us! We are here to help get you back on track!


Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to insurance contracts’ complexities. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services. If you have any questions, our courteous staff is always available to answer them.

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